Desiree Romero
About Desiree Romero
Desiree Romero serves as the Lead Customer Service Specialist for E-Commerce at eSalon, where she has worked since 2017. She actively participates in community outreach and customer education, while also providing leadership and training in a high-volume customer service environment.
Work at eSalon
Desiree Romero has been serving as the Lead Customer Service Specialist in E-Commerce at eSalon since 2017. In this role, she has accumulated seven years of experience in a high-volume customer service environment located in El Segundo, California. Her responsibilities include providing leadership and training for new hires, ensuring they are well-versed in the systems and protocols necessary for effective customer service. Romero also leads special projects that focus on quality assurance, overseeing every stage of the customer interaction process, from initial contact to product delivery and follow-up.
Education and Expertise
Desiree Romero completed her high school education at North Torrance High School, where she studied from 2005 to 2007. She later pursued further education at Pomona Unified School District Adult and Career Education, achieving her High School Diploma in General Education from 2009 to 2010. This educational background has equipped her with foundational skills that support her professional roles in customer service and e-commerce.
Background
Prior to her current position at eSalon, Desiree Romero worked at Sweis, Inc. from 2010 to 2015. During her five years there, she held multiple roles, including Customer Service Representative, Inside Sales, and HQ Showroom Manager. This experience provided her with a comprehensive understanding of customer service dynamics and sales strategies, which she applies in her current role.
Community Engagement
Desiree Romero actively participates in community outreach and customer education initiatives. Her efforts are aimed at helping customers become more informed buyers, enhancing their overall experience with the products and services offered. This commitment to customer education reflects her dedication to improving customer satisfaction and engagement.
Social Media Management
In her role at eSalon, Desiree Romero supports sales, marketing, and customer service strategies by managing the company's social media presence. She monitors and responds to customer interactions on platforms such as Instagram, Twitter, and Facebook, ensuring professional engagement and timely responses to customer inquiries.