Heather Watson
About Heather Watson
Heather Watson is an experienced IT Director currently working at eSalon.com, where she has been since 2016. She has a diverse background in technology management, having held various roles in organizations such as Amano, Savannah Morning News, and David&Goliath.
Current Role at eSalon
Heather Watson serves as the IT Director at eSalon.com, a position she has held since 2016. In this role, she oversees IT support for a 200-user environment that operates on Chrome, Mac, and PC platforms. Watson leads four remote teams that provide support for kiosks located across various US locations, showcasing her skills in remote team management and technical support.
Previous Experience in IT Management
Before her tenure at eSalon, Heather Watson worked at David&Goliath as IT Manager/Director from 2006 to 2014. She also held the position of Education and Information Technology Manager at American University Preparatory School in Los Angeles, CA, from 2014 to 2016. Earlier in her career, she served as a Technologist/Helpdesk Supervisor at Savannah Morning News from 2003 to 2006 and as Tech Support at Amano from 2001 to 2003.
Educational Background
Heather Watson studied at Ithaca College, where she earned a Bachelor of Science degree in Communications and Business from 1996 to 1999. During her time at Ithaca College, she also worked as a Computer Technician, gaining practical experience in IT support and infrastructure.
International IT Operations Expertise
Watson has demonstrated her expertise in international IT operations by managing the setup of two manufacturing facilities in the UK remotely. This experience highlights her ability to coordinate complex IT projects across geographical boundaries and manage diverse technology ecosystems.
Technical Infrastructure Design
In her role at eSalon, Heather Watson designed the IT infrastructure for a new office and production facility in El Segundo. She collaborated with contractors to implement low voltage, fire, intrusion, and card access systems, showcasing her skills in technical project management and infrastructure design.