Sarah Shepherd
About Sarah Shepherd
Sarah Shepherd is a Retention Specialist based in El Segundo, California, with a background in Media Studies and Communication from California State University - Dominguez Hills. She possesses strong leadership skills in client services and has expertise in using Zendesk for customer support operations.
Work as a Retention Specialist
Sarah Shepherd serves as a Retention Specialist in El Segundo, California. In this role, she focuses on maintaining customer relationships and enhancing client satisfaction. Her responsibilities include implementing strategies to retain clients and improve overall service delivery. She utilizes her skills to address customer needs effectively, ensuring a positive experience.
Education and Expertise
Sarah Shepherd studied at California State University - Dominguez Hills from 2017 to 2019, where she earned a degree in Media Studies, Communication, and Communications. Her academic background provides her with a solid foundation in effective communication strategies, which she applies in her professional role. She has developed expertise in using Zendesk, a customer support software, to streamline operations and enhance client interactions.
Leadership Skills in Client Services
Sarah possesses strong leadership skills in client services, which she applies in her role as a Retention Specialist. Her ability to lead and manage client relationships contributes to improved customer retention rates. She is adept at guiding teams to focus on customer satisfaction and service excellence.
Background
Sarah Shepherd has a background in communication and media studies, which informs her approach to client services. Her education and experience have equipped her with the necessary skills to navigate the complexities of customer support and retention. She is committed to fostering positive relationships with clients in her professional environment.