Solange Kanvaly
About Solange Kanvaly
Solange Kanvaly is a Customer Service Advisor at eSalon in London, England, with extensive experience in customer service and social media management. She holds a Master 1 in Langues étrangères appliquées and has worked in various customer service roles since 2015.
Current Role at eSalon
Solange Kanvaly has been working at eSalon as a Customer Service Advisor since 2019. In this role, she manages customer inquiries and complaints across various platforms, including email, phone, and social media channels such as Facebook and Instagram. Her responsibilities include processing refund claims and negotiating compensation for customers. Her experience in customer service allows her to handle complex issues effectively.
Previous Experience in Customer Service
Prior to her current position, Solange held several roles in customer service. She worked as a Senior Customer Service Representative from 2017 to 2018 in London, where she developed skills in managing customer complaints. She also served as a Social Media Coordinator for 7 months in 2019, focusing on customer engagement through social media platforms. Earlier roles include Junior Customer Service Representative positions in Paris and Vertou, where she gained foundational experience in customer support.
Education and Qualifications
Solange Kanvaly studied at Université Sorbonne Nouvelle (Paris III), where she earned a Master 1 in Langues étrangères appliquées from 2011 to 2017. She also completed a Licence LEA Affaires et Commerce, specializing in English and German, from 2010 to 2014. Her educational background provides her with strong language skills and a comprehensive understanding of international business communication.
Team Management Experience
During her training period in previous roles, Solange gained experience in managing small teams. This experience has enhanced her leadership skills and ability to coordinate effectively with team members. Her methodical approach to work and attention to detail contribute to her capability in guiding teams through customer service processes.