Carly Slovenec
About Carly Slovenec
Carly Slovenec is a Customer Support Manager at eSpark Learning, where she has worked since 2021. She has a background in customer support and sales, with previous roles at eSpark Learning and Massage Heights, and holds a Bachelor's degree in Psychology from the University of Pittsburgh.
Current Role at eSpark Learning
Carly Slovenec serves as the Customer Support Manager at eSpark Learning since 2021. In this role, she focuses on enhancing the customer experience by managing support operations and leading her team to address customer needs effectively. Carly has developed a self-service customer help center, which empowers customers to navigate their eSpark journey independently. Her approach emphasizes proactive communication and collaboration with internal teams to ensure customer insights are shared and addressed.
Previous Experience at eSpark Learning
Carly Slovenec has held multiple positions at eSpark Learning prior to her current role. She worked as a Senior Support Specialist from 2019 to 2021, where she honed her skills in customer support. Before that, she was a Support Specialist from 2018 to 2019 and a Sales Associate from 2017 to 2018. Her diverse experiences within the company have equipped her with a comprehensive understanding of customer needs and support processes.
Education and Expertise
Carly Slovenec earned her Bachelor's degree in Psychology from the University of Pittsburgh, where she studied from 2013 to 2017. This educational background provides her with insights into customer behavior and effective communication strategies, which she applies in her role in customer support. Her academic training complements her professional experience in managing customer relationships and support operations.
Work History Prior to eSpark Learning
Before joining eSpark Learning, Carly worked as a Lifestyle Consultant at Massage Heights for eight months in Pittsburgh, PA, from 2016 to 2017. Additionally, she served as a Field Manager at the Fund for the Public Interest from 2015 to 2016. These roles contributed to her customer service skills and her ability to manage teams effectively.
Customer Support Initiatives
Carly Slovenec leverages data to prioritize and implement solutions that address customer issues. She collaborates with engineering and product teams to enhance the overall customer experience. By proactively communicating customer support insights and trends, she ensures that internal teams are informed and can respond to customer needs effectively.