Elizabeth Bercovitz
About Elizabeth Bercovitz
Elizabeth Bercovitz serves as the Director of Customer Experience at eSpark Learning, where she has worked since 2021. With a background in education and program management, she has held various roles in the organization and previously worked at Pearson.
Work at eSpark Learning
Elizabeth Bercovitz has held multiple roles at eSpark Learning, currently serving as the Director of Customer Experience since 2021. In this position, she focuses on enhancing customer interactions and overall satisfaction. Prior to this role, she was the Head of Professional Learning and Support from 2019 to 2021, where she centralized and scaled the professional learning strategy, increasing support capacity from 4,000 to over 30,000 teachers. She also worked as a Strategic Partnership Associate from 2017 to 2018 and as a Professional Learning Specialist from 2018 to 2019, contributing to various initiatives aimed at improving educational outcomes.
Previous Experience at Pearson
Elizabeth Bercovitz worked at Pearson from 2014 to 2016, holding two positions. She served as an Associate Digital Editor for one year in the Greater Boston Area, where she contributed to digital content development. Following this role, she became a Usability and Participatory Design Research Associate in Chicago, IL, for one year. During her time at Pearson, she participated in the Leadership Development Program, managing the development of higher education solutions and conducting user-testing on K-12 solutions.
Education and Expertise
Elizabeth Bercovitz earned a Master of Arts in Secondary Education (Mathematics) from Marian University Indianapolis, studying from 2011 to 2013. She also holds a Bachelor of Science in Biology with minors in Chemistry and Spanish from Indiana University Bloomington, completed in 2011. Her educational background supports her expertise in program management, customer support, and professional learning, with a focus on scalable solutions.
Teaching and Early Career
Before transitioning to roles in educational technology and customer experience, Elizabeth Bercovitz gained teaching experience at Herron High School, where she worked as a Math Teacher and later as a Student Performance Accountability Specialist from 2011 to 2014. She also served as a Math Teacher and 9th Grade Teacher Lead at Noble Network of Charter Schools from 2016 to 2017. Additionally, she was a Teach For America Indianapolis Corps Member from 2011 to 2013, where she contributed to educational initiatives in Indianapolis.
Achievements in Educational Program Management
Elizabeth Bercovitz has demonstrated significant achievements in educational program management. She led the centralization and scaling of eSpark Learning's professional learning strategy, which notably increased the support capacity for teachers. At Herron High School, she managed high-stakes testing and intervention programs, maintaining the school's prestigious A rating while developing intervention programs and coaching teachers.