Kayla Mallon
About Kayla Mallon
Kayla Mallon is a Senior Customer Success Manager at eSpark Learning, where she has worked since 2018. She has a background in education, non-profit organizations, and government agencies, and holds dual degrees in Social Work and Public Administration.
Work at eSpark Learning
Kayla Mallon has been with eSpark Learning since 2018, initially serving as an Account Manager for six years. In 2022, she advanced to the role of Senior Customer Success Manager. In her current position, she leads the IDEA (Inclusion, Diversity, Equity, & Access) Team, focusing on fostering an inclusive environment within the organization. Her work emphasizes building meaningful relationships to enhance customer success and drive positive outcomes.
Education and Expertise
Kayla Mallon holds a Dual Degree in Social Work and Public Administration, achieving her MSW/MPA from the University of North Carolina at Chapel Hill. She also earned a Bachelor of Science in Developmental Psychology from the University of Pittsburgh. Her educational background equips her with a strong foundation in social services and public policy, which informs her work in customer success and relationship management.
Professional Background
Kayla Mallon has a diverse professional background that includes roles in education, non-profit organizations, and government agencies. She worked at the Smithsonian Institution as i3 Communications Manager and later as i3 North Carolina Regional Director. Additionally, she served as a Professional Development Specialist at MobyMax and held various positions at the Emily Krzyzewski Center and All Kinds of Minds. Her experience spans over a decade, focusing on building relationships and driving change.
Career Achievements
Throughout her career, Kayla Mallon has demonstrated a commitment to fostering relationships that lead to meaningful change. She has held various leadership roles, including leading the IDEA Team at eSpark Learning. Her work in different capacities has contributed to enhancing educational practices and promoting inclusion and equity in the organizations she has been part of.