Daniela Miranda
About Daniela Miranda
Daniela Miranda is an Analista CX at Estoca in São Paulo, Brazil, recognized for her strong communication skills in Customer Success and Customer Experience. She has a background in Gestão de Recursos Humanos and has held various roles in customer service operations.
Work at Estoca
Currently, Daniela Miranda serves as an Analista CX at Estoca, a role she has held since 2022. Based in São Paulo, Brasil, she focuses on enhancing customer experience and success. Her responsibilities include managing customer service workflows and improving operational efficiency within the organization.
Previous Experience at CSU BR
Before joining Estoca, Daniela Miranda worked at CSU BR in various capacities. She started as an Operador from 2019 to 2021, where she gained foundational experience in customer service. Following this role, she advanced to Supervisora Sênior de Operações from 2021 to 2022, overseeing operations and further developing her leadership skills.
Education and Expertise
Daniela Miranda studied Gestão de Recursos Humanos at Fatec, completing her studies from 2021 to 2023. She also attended Escola Mil Profissões, where she studied Auxiliar administrativo from 2017 to 2019. Her education has equipped her with strong verbal and written communication skills, essential for her roles in Customer Success and Customer Experience.
Skills in Customer Support Operations
Daniela demonstrates agility in learning new systems, which enhances customer support operations. Her expertise lies in managing customer service workflows, contributing to improved organizational efficiency. This skill set is vital in her current role and previous positions, allowing her to effectively address customer needs.