Gabriela Chaves De Oliveira
About Gabriela Chaves De Oliveira
Gabriela Chaves De Oliveira is an Analista de Onboarding at Estoca, where she has worked since 2022. She specializes in providing support for load releases, conducting training sessions, and creating instructional training videos for digital onboarding.
Work at Estoca
Gabriela Chaves De Oliveira has been employed at Estoca as an Analista de Onboarding since 2022. In this role, she provides support for load releases and conducts training sessions to facilitate smooth operations. Gabriela focuses on personalized training of the Swile platform, collaborating closely with HR departments to ensure the successful implementation of flexible benefits.
Previous Experience in Customer Success
Before joining Estoca, Gabriela worked as a Customer Success Manager at Vee Benefícios from 2020 to 2022. During her tenure, she developed a digital onboarding project designed to enhance the onboarding process for smaller companies, making it more dynamic and scalable. This experience contributed to her expertise in client relations and onboarding strategies.
Training and Development Initiatives
Gabriela created training videos that provide step-by-step instructions for clients during the digital onboarding process. These resources are aimed at assisting clients in navigating the platform effectively. Her efforts in training and development highlight her commitment to ensuring that clients have the necessary tools for successful onboarding.
Education and Early Career
Gabriela completed her Ensino Médio at E.E Senador Filinto Muller from 2015 to 2016. She began her professional career as an Assistente Administrativo at Frente Corretora de Câmbio in 2019, where she worked for five months in São Paulo e Região, Brasil. This early experience laid the foundation for her subsequent roles in customer success and onboarding.
Collaboration and Issue Resolution
In her current position, Gabriela maintains strong relationships with all areas of Swile. This collaboration enables her to quickly address and resolve any issues that may arise during the onboarding process. Her ability to work effectively across departments is essential for ensuring a seamless experience for clients.