Joseph Ortiz
About Joseph Ortiz
Joseph Ortiz serves as a Senior Product Support Specialist at eSUB Inc., where he has worked since 2011, focusing on client problem resolution and customer satisfaction. He holds a Bachelor's degree in Business Administration with a specialization in Management Information Systems from California State University-San Marcos.
Work at eSUB Construction Software
Joseph Ortiz has served as a Senior Product Support Specialist at eSUB Inc. since 2011, accumulating 13 years of experience in the Greater San Diego Area. In this role, he specializes in analyzing and resolving client problems through phone and email communication. His focus on ensuring customer satisfaction has been a key aspect of his responsibilities. Ortiz has also played a significant role in setting up new subscriber and trial accounts for eSUB's cloud-based construction management software, enhancing user onboarding and experience.
Previous Employment Experience
Before joining eSUB, Joseph Ortiz worked at Mitchell International as a Medical Bill Processor from 2010 to 2011 for 11 months in the Greater San Diego Area. His career also includes a brief tenure at SynteractHCR as a Clinical Data Processor in 2010, where he worked for 2 months. These positions contributed to his foundational skills in data processing and client interaction.
Education and Expertise
Joseph Ortiz studied at California State University-San Marcos, where he earned a Bachelor of Science degree in Business Administration with a specialization in Management Information Systems. This educational background has equipped him with the knowledge and skills necessary for his role in product support and client relations at eSUB.
Contributions to Product Quality
In his current position at eSUB, Joseph Ortiz is involved in internal testing of the company's software. His contributions help ensure product quality and reliability, which are essential for maintaining high standards in customer service and satisfaction.