Melissa Villalobos
About Melissa Villalobos
Melissa Villalobos is a Senior Client Success Manager at eSUB Construction Software, where she has worked since 2023. She has extensive experience in client success and account management, having previously held positions at eSUB, Wells Fargo, and National Credit Center, among others.
Current Role at eSUB Construction Software
Melissa Villalobos currently serves as a Senior Client Success Manager at eSUB Construction Software, a position she has held since 2023. In this role, she is responsible for enhancing customer experience and ensuring client satisfaction. Her focus on strategic planning and needs assessment aids in driving account growth and maximizing business opportunities. She operates remotely from North Las Vegas, Nevada.
Previous Experience at eSUB Construction Software
Prior to her current role, Melissa worked at eSUB Construction Software as a Client Success Manager from 2020 to 2023. During this three-year tenure in Las Vegas, Nevada, she developed strong relationships with clients and contributed to improving customer retention through effective communication and solution delivery.
Professional Background in Financial Services
Melissa has a diverse background in the financial services industry. She worked at Wells Fargo as a Mortgage Loan Funder for five months in 2019. Her experience also includes a two-year role as a Senior Account Manager at National Credit Center from 2017 to 2019, where she managed client accounts and contributed to business growth.
Skills and Expertise
Melissa possesses strong skills in written and oral communication, which are essential for effective customer interaction. She has expertise in strategic planning and needs assessment, crucial for enhancing customer experience. Additionally, her proven ability in contract negotiation and management supports successful business-to-business relationships.
Career History Overview
Melissa's career spans various roles in customer service and account management. She has held positions at National Credit Center, Intuit, iPayment, Inc., and Bank of America. Her experience includes roles such as Customer Relationship Manager and Risk Management Analyst, showcasing her versatility in different sectors.