Ellen Darlington
About Ellen Darlington
Ellen Darlington serves as the Director of Customer Success and Experience at Dandi, where she has worked since 2022. With a background in customer success and client development across various companies, she emphasizes diversity, equity, and inclusion in her current role.
Work at Dandi
Ellen Darlington has served as the Director of Customer Success at Dandi since 2022. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. Her work emphasizes diversity, equity, and inclusion, aligning with Dandi's mission. Based in New York, New York, she has contributed to the company's growth and customer engagement strategies.
Previous Experience in Customer Success
Before joining Dandi, Ellen held several positions in customer success. She worked at Instructure as the Senior Manager of Customer Success from 2020 to 2021. Prior to that, she was the Director of Client Success at Sift from 2017 to 2020. Additionally, she served as the Manager of Client Development at RealWinWin from 2016 to 2017. These roles have equipped her with extensive knowledge and skills in managing client relationships and enhancing customer satisfaction.
Educational Background
Ellen Darlington studied at Eckerd College, where she earned a Bachelor of Science degree in International Business from 2004 to 2008. This educational foundation has supported her career in customer success and client management, providing her with a global perspective and business acumen.
Professional Skills and Reputation
Ellen is recognized for her patient and positive approach to training new employees, which contributes to team development. She possesses strong public speaking abilities that enhance her effectiveness in customer success roles. Her logical yet creative problem-solving skills enable her to tackle challenges effectively in her professional endeavors.