Malcolm Yu
About Malcolm Yu
Malcolm Yu is a Customer Experience Manager with a diverse background in business development and account management across various industries. He has held multiple roles in companies such as Freight Club, MuseFind, and Blender Media, and he holds a Bachelor of Arts in Political Science from The University of British Columbia.
Current Role at Esusu
Malcolm Yu serves as the Customer Experience Manager at Esusu, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and engagement, ensuring that clients receive optimal support and service. His responsibilities include managing customer interactions and implementing strategies to improve the overall customer experience.
Previous Experience in Customer Engagement
Prior to his current role, Malcolm held various positions that contributed to his expertise in customer engagement. He worked at Freight Club as a Strategic Partner Manager from 2021 to 2023, where he developed partnerships and managed client relationships. Additionally, he served as an Account Director at Meetingmax for one month in 2020, and as an Account Executive at MuseFind from 2015 to 2017, where he focused on influencer marketing.
Background in Business Development
Malcolm has a solid background in business development, having worked as a Business Development Manager at Freight Club for one year in 2020. His experience in this area includes identifying new business opportunities and developing strategies to drive growth. He also worked as an Account Manager at Blender Media from 2017 to 2019, where he managed client accounts in the capital markets sector.
Educational Qualifications
Malcolm Yu studied at The University of British Columbia, where he earned a Bachelor of Arts (B.A.) degree in Political Science. This educational background provided him with a strong foundation in analytical thinking and communication skills, which he has applied throughout his career in various customer-facing roles.
Early Career Experience
Malcolm's early career began at McDonald's, where he worked as a Team Member from 2009 to 2014 for five years. He also gained experience at Hudson's Bay Company as a Gift Registry Associate from 2013 to 2015. These roles helped him develop essential skills in customer service and teamwork.