Sofia U.
About Sofia U.
Sofia U. is a Loan Manager at Esusu and Co-Founder/Creative Director at Crazy Cake Lady Iloilo. She has extensive experience in customer service and credit risk management across various companies in the Philippines, the United States, and Australia.
Work at Esusu
Sofia U. currently serves as a Loan Manager at Esusu, a position she has held since 2023. In this role, she is responsible for managing loan processes and ensuring compliance with lending policies. Prior to this, she worked as a Credit Risk Specialist at Esusu from 2022 to 2023, where she focused on assessing credit risks associated with loan applications. Her experience at Esusu reflects her expertise in financial services and risk management.
Co-Founder and Creative Director at Crazy Cake Lady Iloilo
Since 2019, Sofia U. has been a Co-Founder and Creative Director at Crazy Cake Lady Iloilo, a business based in Iloilo, Western Visayas, Philippines. In this role, she oversees creative direction and business operations, contributing to the growth and success of the bakery. Her involvement in this venture showcases her entrepreneurial spirit and commitment to the local community.
Previous Experience at Jumpcut, Inc.
Sofia U. worked at Jumpcut, Inc. in various capacities. She was a Director of Customer Service from 2018 to 2019, where she led customer service operations and team management. Prior to that, she served as a Customer Service Champion for three months in 2018. Her roles at Jumpcut, Inc. highlight her skills in customer relations and service management.
Customer Support Experience at Kogan.com
Sofia U. gained valuable experience as a Customer Support Specialist at Kogan.com from 2014 to 2017. During her three years in this role, she provided assistance to customers, addressing inquiries and resolving issues. This position helped her develop strong communication and problem-solving skills in a fast-paced retail environment.
Education and Expertise
While specific educational details are not provided, Sofia U. has developed expertise in loan management, customer service, and risk assessment through her various roles in the financial and customer service sectors. Her professional journey reflects a commitment to continuous learning and skill development in these fields.