Anna Stolbova
About Anna Stolbova
Anna Stolbova serves as the Director of Customer Success at Ethyca, where she has worked since 2021. She possesses expertise in process creation and improvement, particularly in early and growth-stage startups.
Work at Ethyca
Anna Stolbova has been serving as the Director of Customer Success at Ethyca since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that client needs are met effectively. Her work involves managing operational priorities and improving processes within the customer success team. Based in New York, she has contributed to the company's growth by leveraging her experience in early and growth-stage startups.
Education and Expertise
Anna Stolbova earned a Bachelor of Science degree in Clinical, Counseling and Applied Psychology from the University of Central Florida. This educational background provides her with a solid foundation in understanding client needs and behaviors. Her expertise includes process creation and improvement, particularly in client-facing team operations, which is essential for her current role at Ethyca.
Background
Before joining Ethyca, Anna Stolbova gained extensive experience in managing operational priorities across various organizations. Her background includes working with early and growth-stage startups, where she developed skills in addressing gaps in processes within client-facing teams. This experience has equipped her with the tools necessary to drive customer success initiatives effectively.
Achievements
In her role at Ethyca, Anna Stolbova has successfully implemented strategies to enhance customer engagement and streamline operations within the customer success department. Her focus on process improvement has led to more efficient workflows and better alignment between client needs and business operations. This has contributed to the overall success of the organization.