Alessandro Petrini
About Alessandro Petrini
Alessandro Petrini is a Frontline Travel Agent with extensive experience in hospitality and customer service. His background includes roles as a sommelier and maître d'hotel, along with a strong commitment to team collaboration and operational efficiency.
Work at Etraveli Group
Alessandro Petrini has been employed at Etraveli Group as a Frontline Travel Agent since 2019. In this role, he utilizes his extensive experience in customer service and operations management to enhance travel-related processes. His position involves direct interaction with clients, providing assistance and guidance to ensure a seamless travel experience. Petrini's background in hospitality and customer service contributes to his effectiveness in this role.
Previous Experience in Hospitality
Prior to his current role, Alessandro Petrini worked in various capacities within the hospitality industry. He served as Head Sommelier at Thalatta Seaside Hotel for four months in 2014, where he managed wine selections and pairings. He also held the position of Maître D'Hotel at Santikos Collection in 2015 for four months, overseeing dining operations. Additionally, he worked as a Resort Sommelier at AMAN in multiple locations, including Amanpuri in Thailand and Amanzoe in Greece, gaining valuable experience in luxury hospitality.
Customer Service Experience
Alessandro Petrini's experience as a Customer Service Representative at Teleperformance Greece from 2017 to 2019 provided him with essential skills in client interaction and problem-solving. This two-year role involved addressing customer inquiries and ensuring satisfaction, which has been beneficial in his current position at Etraveli Group. His ability to communicate effectively and resolve issues contributes to a positive customer experience.
Education and Expertise
Alessandro Petrini studied at Scuola Italiana d'Atene, where he achieved his High School diploma from 1992 to 2004. He furthered his education at AIS Pisa (Associazione Italiana Sommelier), earning an Associate's Degree in Tourism from 2004 to 2007. His academic background, combined with his expertise in wine lists and pairing, enhances his contributions to the luxury travel sector.
Background in Operations Management
Alessandro Petrini possesses a diverse background that includes significant experience in operations management. This expertise allows him to streamline travel-related processes effectively. He demonstrates a strong commitment to team success by sharing knowledge and experience with colleagues, fostering a collaborative work environment. His operational skills are instrumental in improving efficiency and enhancing customer satisfaction in his current role.