Anastasia Kota
About Anastasia Kota
Anastasia Kota is a Back Office Agent at Etraveli Group, where she has worked since 2019. She has extensive experience in sales and customer service, having held various roles in Greece and the United Kingdom.
Current Role at Etraveli Group
Anastasia Kota has been employed at Etraveli Group as a Back Office Agent since 2019. In this role, she manages complex refund cases for no-show tickets utilizing the Global Distribution System (GDS). Her responsibilities include supporting new agents in their daily tasks, demonstrating her mentoring capabilities. Prior to her current position, she worked as a Travel Operations Agent - Frontline Agent at Etraveli Group from 2018 to 2019.
Previous Experience in Telecommunications
Anastasia Kota has extensive experience in the telecommunications sector. She worked at COSMOTE Mobile Telecommunications S.A. for six years, starting as a Sales Assistant from 2007 to 2013. During this time, she progressed to the role of Senior Sales Representative for eight months in 2012. Her experience in this field has contributed to her skills in customer service and sales.
Background in Hospitality and Catering
Anastasia has a background in hospitality, having worked at The Queens Hotel Portsmouth as Restaurant Staff from 2016 to 2017. She also held a position as a General Assistant at CH&Co. Catering Ltd for two months in 2015. These roles provided her with experience in customer service and operations within the hospitality industry.
Education and Qualifications
Anastasia Kota studied at the University of Portsmouth, where she earned a Bachelor of Arts degree in Marketing with Psychology from 2014 to 2017. Additionally, she obtained a Marketing Diploma from IEK DOMI, completing her studies from 2005 to 2007. Her educational background supports her expertise in marketing and customer relations.
Voluntary Contributions and Skills
Anastasia has contributed to voluntary marketing projects by managing social media accounts. This experience highlights her skills in digital marketing and social media management. Her ability to support new agents and handle complex cases further showcases her strong interpersonal and problem-solving skills.