Anna Apostolidou
About Anna Apostolidou
Anna Apostolidou is a Customer Service Specialist with extensive experience in various customer service roles across multiple industries, including travel and finance. She is currently pursuing a Master's degree in Communication and Media Studies while working at Etraveli Group in Athens, Greece.
Current Role at Etraveli Group
Anna Apostolidou currently serves as a Customer Service Specialist at Etraveli Group, a position she has held since 2022. Based in Athens, Attiki, Greece, she has accumulated two years of experience in this role. Her responsibilities include addressing customer inquiries and providing support to enhance customer satisfaction within the travel industry.
Previous Experience in Customer Service
Prior to her current role, Anna worked at Webhelp in two capacities: as a Customer Service Representative from 2020 to 2022 and as a Customer Support Specialist from 2022 to 2023. Additionally, she has experience as a Customer Care Representative at Revolut from 2019 to 2020 and at Teleperformance Greece from 2016 to 2017. Her diverse background includes roles in various industries, such as travel and finance.
Educational Background
Anna Apostolidou has a strong educational foundation. She is currently pursuing a Master of Arts in Communication and Media Studies at The American College of Greece, which she began in 2020. Additionally, she studied Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology at the University of Strasbourg, achieving a qualification in 2012. Her studies at Ethnikon kai Kapodistriakon Panepistimion Athinon focused on History and Archaeology, spanning from 2006 to 2019.
Experience in the Coffee Industry
Anna has worked in the coffee industry, notably as a Barista at Mikel Coffee Company from 2013 to 2015 and at Marinopoulos Coffee Company S.A / Starbucks Greece for six months in 2010. These roles contributed to her customer service skills and her ability to work in fast-paced environments.
Commitment to Continuous Learning
Anna demonstrates a commitment to continuous learning and professional growth. She balances her studies with full-time work, pursuing her Master's degree while gaining extensive experience in customer service. Her educational pursuits reflect her dedication to enhancing her skills and knowledge in communication and media.