Gianna Karypidou
About Gianna Karypidou
Gianna Karypidou serves as the Frontline Customer Service Manager at Etraveli Group, a position she has held since 2021. She has over a decade of experience in customer support, including her role as Frontline Team Leader at Etraveli Group and as a Customer Support Agent at e-Travel SA.
Work at Etraveli Group
Gianna Karypidou has been employed at Etraveli Group since 2019. She initially served as Frontline Team Leader for five years, where she managed customer service operations. In 2021, she advanced to the role of Frontline Customer Service Manager, a position she has held for three years. Her work is based in Athens, Greece, where she oversees customer service initiatives and team performance.
Experience at e-Travel SA
Before joining Etraveli Group, Gianna Karypidou worked at e-Travel SA as a Customer Support Agent for twelve years, starting in 2012. In this role, she developed her skills in customer service and support, contributing to her expertise in managing customer interactions and resolving issues effectively.
Professional Background
Gianna Karypidou has a solid background in customer service, with over 17 years of experience in the field. Her career began at e-Travel SA, where she gained extensive knowledge in customer support. This experience laid the foundation for her subsequent roles at Etraveli Group, where she has taken on leadership responsibilities.
Current Role and Responsibilities
As the Frontline Customer Service Manager at Etraveli Group, Gianna Karypidou is responsible for overseeing the frontline customer service team. Her role involves managing team performance, ensuring high-quality customer interactions, and implementing strategies to enhance customer satisfaction. Her leadership contributes to the overall success of the customer service department.