Gurpreet Sawhney
About Gurpreet Sawhney
Gurpreet Sawhney is the Director of Workforce Management at Etraveli Group, where he has worked since 2018. He has extensive experience in workforce management across various regions, including Europe, the Americas, and APAC, and holds degrees in Aeronautical Engineering and Human Resource Management.
Current Role at Etraveli Group
Gurpreet Sawhney serves as the Director of Workforce Management at Etraveli Group since 2018. In this role, he oversees workforce management functions, contributing to the optimization of operational efficiency within the organization. His leadership is instrumental in managing diverse teams and ensuring effective workforce strategies are implemented across the company.
Previous Experience in Workforce Management
Gurpreet has held various positions in workforce management prior to his current role. He worked at Firstsource as an Assistant Manager and later as a Manager in Workforce Management from 2009 to 2013. He also served as a Senior Manager at Sitel in both Mumbai and Manila from 2014 to 2015 and 2013 to 2014, respectively. Additionally, he worked as a Workforce Management Manager in Denmark in 2017, gaining extensive international experience.
Educational Background
Gurpreet holds a Bachelor of Engineering in Aeronautical Engineering from Punjab Engineering College, where he studied from 2001 to 2005. He also earned a Master of Business Administration in Human Resource Management from Panjab University, completing his studies from 2006 to 2008. His educational background provides a strong foundation for his career in workforce management.
Expertise in Workforce Management
Gurpreet possesses extensive experience in managing workforce management functions across multiple geographic regions, including Europe, the Americas, and the Asia-Pacific. He specializes in establishing workforce management practices from scratch, focusing on productivity improvements for large-scale customer service operations. His strong background in statistical modeling and business insights enhances decision-making processes within his teams.
International Experience
Gurpreet has over four years of experience working in the Philippines and more than five years in Scandinavia. This international exposure has contributed to his expertise in managing diverse teams and understanding various workforce dynamics. His ability to adapt to different cultural environments has been a significant asset in his career.