Irene Dahlbäck
About Irene Dahlbäck
Irene Dahlbäck is a Business Analyst at Etraveli Group, specializing in New Distribution Capability and Farelogix airline technology. She has a diverse background in customer service, project management, and academic achievements in economics and theology.
Current Role at Etraveli Group
Irene Dahlbäck has been employed at Etraveli Group as a Business Analyst since 2019. In her role, she focuses on project planning and management within the airline content sector. Her expertise includes New Distribution Capability (NDC) and Farelogix airline technology. She has accumulated five years of experience in this position, working from the company's office in Stockholm, Sweden.
Previous Experience in Customer Service
Before her current role, Irene worked as a Customer Advisor at Säästöpankkiryhmä from 2016 to 2017 in Vaasa, Finland. This position provided her with valuable experience in customer service and client interaction. Additionally, she served as a Bartender at The Duporth Tavern in Queensland, Australia, from 2014 to 2015, which further developed her skills in customer engagement.
Educational Background
Irene Dahlbäck has a diverse educational background. She studied at Åbo Akademi, where she earned a Master's degree in Theology/Theological Studies from 2008 to 2013. She continued her education at the same institution, achieving a degree in Economics from 2014 to 2018. Additionally, she studied Wildlife Biology at Axxell from 2009 to 2011, where she also obtained a Wilderness guide certification.
Professional Development and Traineeships
Irene has participated in various professional development roles. She worked as a Management Coordinator Trainee at Wärtsilä from 2018 to 2019, gaining experience in management coordination. Furthermore, she served as a Course Assistant at Åbo Akademi from 2017 to 2018, contributing to academic support and course management.
Specializations and Skills
Irene Dahlbäck specializes in several key areas within the airline industry. Her skills include extensive experience in Virtual Interlining and Low-Cost Carrier Troubleshooting. She is well-versed in the latest airline technologies and methodologies, particularly in New Distribution Capability (NDC) and Farelogix, which are critical for modern airline operations.