Kristoffer Rengfors
About Kristoffer Rengfors
Kristoffer Rengfors is the Director of Customer Experience at Etraveli Group, where he has worked since 2019. He has a diverse background in marketing, journalism, and customer experience, with previous roles including Chief Marketing Officer at Flygresor.se and co-founder of Just Ads.
Current Role at Etraveli Group
Kristoffer Rengfors serves as the Director of Customer Experience at Etraveli Group, a position he has held since 2019. Based in Stockholm, Sweden, he oversees the content management, SEO, and Marketing Automation departments. Rengfors focuses on optimizing conversion rates and enhancing customer satisfaction for the company's 15 million customers annually. He leads initiatives aimed at improving customer communication, particularly through automation and self-service solutions within the travel industry.
Professional Background
Prior to his current role, Kristoffer Rengfors worked at Flygresor.se as the Chief Marketing Officer from 2015 to 2019. His career also includes significant positions in the media sector, such as Acting Editor-in-Chief at Metro Sverige and various roles at Metro International, including News Editor and News Reporter. He co-founded Just Ads, where he worked from 2017 to 2020. His diverse experience spans marketing, journalism, and customer experience management.
Educational Background
Kristoffer Rengfors has a diverse educational background. He studied Computer Science at Lund University for one year from 2002 to 2003. He also pursued Journalism and Multimedia at Södertörn University for two years from 2005 to 2007. Additionally, he studied Political Science and Government at Lund University for two years from 2003 to 2005. Rengfors further enhanced his language skills by studying Spanish at Don Quijote Barcelona for 11 months in 2004.
Experience in Media and Marketing
Kristoffer Rengfors has extensive experience in media and marketing. He began his career as an intern at Göteborgs-Posten in 2006. He then held various editorial roles at Metro International and Metro Sverige, contributing to news reporting and digital content. His marketing expertise was further developed during his tenure as Chief Marketing Officer at Flygresor.se, where he focused on strategic marketing initiatives.