Lotta Johansson
About Lotta Johansson
Lotta Johansson is a Training Coordinator and Instructional E-learning Designer at Etraveli Group, where she has worked in various roles since 2001. She holds a degree in Pedagogy, Sociology, and Organizational Studies from Uppsala University.
Work at Etraveli Group
Lotta Johansson has held multiple roles at Etraveli Group since 2001. She started as a Travel Consultant in Stockholm, where she worked for six years until 2007. Following this, she transitioned to the Uppsala Area as a Travel Consultant Customer Care from 2008 to 2010. Johansson then served as Operations Manager Customer Care for three years, from 2010 to 2013, before becoming the Training and Quality Manager until 2016. After a brief period, she returned to Etraveli Group in 2020 as a Training Coordinator and Instructional E-learning Designer, a position she has held for four years.
Education and Expertise
Lotta Johansson studied at Uppsala universitet from 1991 to 1997. Her academic focus included Pedagogik, Arbetsliv och Personal, and Sociologi. She achieved a degree in Arbetsliv, Organisation och Personal, which provided her with a foundation in organizational and personnel management. This educational background supports her expertise in training and instructional design within her current role.
Background
Before her extensive career at Etraveli Group, Lotta Johansson worked as a Reseledare at Fritidsresor from 1997 to 2001. This role involved providing travel guidance and support, which contributed to her skills in customer service and travel consultancy. Her early experiences laid the groundwork for her later positions in customer care and training.
Achievements in Training and Development
In her current role as Training Coordinator and Instructional E-learning Designer at Etraveli Group, Lotta Johansson focuses on developing training programs and e-learning modules. Her previous experience as Training and Quality Manager has equipped her with the necessary skills to enhance agent performance and improve training methodologies. Her contributions to the training department aim to elevate the overall quality of customer service within the organization.