Malena Larsson
About Malena Larsson
Malena Larsson is a Backoffice Refunds specialist at Etraveli Group, where she has worked since 2016. She has extensive experience in the travel industry, having previously held roles at ebookers and a strong educational background in tourism and administration.
Current Role at Etraveli Group
Malena Larsson has been employed at Etraveli Group as a Backoffice Refunds specialist since 2016. In this role, she processes customer refunds and manages refund cases for Etraveli's global clientele. Her responsibilities include daily communication with airlines, payment providers, and international clients. She utilizes various refund systems such as Ogone, Adyen, Worldpay, Dibs, Yandex, Checkout, and Klarna to facilitate these processes. Additionally, she supports colleagues within the refunds department and other departments by addressing refund-related queries and problem-solving.
Previous Experience at Ebookers
Prior to her current position, Malena Larsson worked at Ebookers (MrJet), which is part of Orbitz Worldwide. She held the position of Ticketing and Airline Escalation Desk Agent from 2012 to 2016 in Stockholm, Sweden. Before that, she served as a Travel Consultant from 2010 to 2012. Her experience at Ebookers provided her with extensive knowledge in travel booking and customer service within the airline industry.
Education and Qualifications
Malena Larsson studied at Yrkesakademin, where she focused on Tourism and Travel Operations, achieving the qualification of Diplomerad resekonsult from 2008 to 2010. Earlier, she attended Vilunda Gymnasium, completing the Handel och Administrationsprogrammet with a specialization in Tourism and Travel, earning her Student examen from 2003 to 2006. Her educational background has equipped her with the necessary skills and knowledge for her roles in the travel industry.
Technical Skills in Flight Booking Systems
In her professional career, Malena Larsson has developed proficiency in flight booking systems, specifically Amadeus and Sabre. These systems are essential for managing flight reservations and customer inquiries in the travel sector. Her expertise in these platforms enhances her ability to effectively handle refund processes and customer interactions.