Maria Lengou
About Maria Lengou
Maria Lengou serves as the Frontline Customer Services Director (Non-English Languages) at Etraveli Group, where she has worked since 2021. With extensive experience in customer service management, she has held various roles in the travel industry, demonstrating strong leadership and operational improvement skills.
Current Role at Etraveli Group
Maria Lengou serves as the Frontline Customer Services Director (Non-English Languages) at Etraveli Group. She has held this position since 2021 and is based in Athens, Attiki, Greece. In her current role, she focuses on enhancing customer service operations for non-English speaking clients, leveraging her extensive experience in the travel industry.
Previous Experience at Etraveli Group
Maria Lengou has a notable history with Etraveli Group, where she worked in various capacities. She began as an Operations Transition Manager for four months in 2018, followed by a two-year tenure as Frontline Director Greece from 2019 to 2021. Additionally, she served as Senior Frontline Operations Manager for ten months in 2019, contributing to operational improvements and customer satisfaction initiatives.
Career Background in Customer Support
Maria Lengou has over a decade of experience in customer support roles. Prior to her time at Etraveli Group, she worked at e-Travel S.A. from 2008 to 2018, holding positions such as Customer Support Representative - Travel Agent, Team Leader Travel Operations, Customer Experience Manager, and Customer Support Manager. Her diverse roles have equipped her with a comprehensive understanding of customer service dynamics.
Educational Background
Maria Lengou holds a Bachelor's degree in Agricultural Economics & Rural Development, with a focus on Economics. This educational background has provided her with analytical skills that are beneficial in her customer service and operations roles within the travel industry.
Skills and Expertise
Maria Lengou is recognized for her strong leadership and communication skills within the customer service sector. She possesses a keen ability to identify and propose solutions for ineffective areas in customer service. Her expertise in project and value management has contributed to the success of customer service operations, and she is known for being a quality-focused team player who consistently exceeds objectives.