Maria Pachaki
About Maria Pachaki
Maria Pachaki is a CX Insights Specialist currently working at Etraveli Group in Athens, Greece. She has extensive experience in customer research and insights, having held positions at notable organizations such as Financial Times, Kantar, and Depop.
Current Role at Etraveli Group
Maria Pachaki serves as a CX Insights Specialist at Etraveli Group, a position she has held since 2021. In this role, she focuses on customer experience insights, contributing to the company's understanding of consumer behavior and preferences. Her work supports the development of strategies aimed at enhancing customer satisfaction and engagement.
Previous Experience in Market Research
Prior to her current role, Maria Pachaki accumulated extensive experience in market research and customer insights. She worked at Harris Interactive as a Research Executive for 8 months in 2015 to 2016. Following this, she joined Financial Times, where she held two positions: Customer Research Executive from 2016 to 2018 and Senior Research Executive from 2018 to 2019, totaling over 2 years in London. She also served as a Senior Client Executive at Kantar for 4 months in 2019 and as a Senior Audience Insight Officer at Independent Age for 1 year from 2019 to 2020.
Experience in Audience Research
Maria Pachaki worked as a Market & Audience Research Analyst at Depop from 2020 to 2021. In this role, she focused on analyzing market trends and audience behavior, contributing to the company's understanding of its user base. Her experience in audience research has equipped her with valuable insights into consumer preferences and market dynamics.
Education and Academic Background
Maria Pachaki holds a Master of Science (M.Sc.) in Economic and Consumer Psychology from Leiden University, which she completed from 2012 to 2013. She also earned a Bachelor of Arts with distinction in Psychology from The American College of Greece, studying from 2006 to 2012. Her academic background provides a strong foundation for her work in customer insights and market research.