Olena Radchenko
About Olena Radchenko
Olena Radchenko is a travel agent currently employed at Etraveli Group in Athens, Greece, with a background in customer service and technical support. She has extensive experience in the travel and aviation industry, particularly in claims handling and negotiation.
Work at Etraveli Group
Olena Radchenko has been employed as a Travel Agent at Etraveli Group since 2021. Her role involves assisting clients with travel arrangements and providing support throughout the booking process. Based in Athens, Attiki, Greece, she has utilized her skills in claims handling and negotiation to enhance customer satisfaction and secure favorable terms for clients.
Previous Experience in Customer Service
Prior to her current position, Radchenko worked at Ellinair as a Customer Service Representative from 2016 to 2019. During this three-year tenure in Thessaloniki, Greece, she developed her customer service skills and gained valuable experience in the travel and aviation industry. She also held a position as a Call Center Operator at Ellinair for six months in 2016.
Technical Support and Sales Experience
Radchenko has experience in technical support and sales roles. She worked at Teleperformance as a Technical Support Advisor for two months in 2021. Additionally, she spent three years at Media Markt as a Seller from 2013 to 2016, where she honed her sales skills. Her early career included a role as a Small Domestic Appliances Merchandiser at Electrolux from 2011 to 2013.
Education and Expertise
Radchenko studied at the Private Institute of Vocational Training 'Delta' of Thessaloniki, achieving a degree in Web Design and Development / Software Engineering from 2000 to 2002. She also attended the Multicultural High School of Thessaloniki from 1997 to 2000. Currently, she is pursuing a degree in Mathematics at Aristotle University of Thessaloniki, which she began in 2001.
Skills and Leadership
Radchenko possesses advanced negotiation skills, which are essential for securing favorable terms for clients in the travel industry. She has demonstrated strong organizational leadership skills in her previous roles, contributing to effective team management and operations. Her expertise in claims handling further supports her capabilities in the travel sector.