Ravish Nadkarni
About Ravish Nadkarni
Ravish Nadkarni is a Back Office / Second Line Agent currently employed at Etraveli Group in Mumbai, Maharashtra, India. He has a background in customer service and quality assurance, with previous roles at Cleartrip.com and FlightNetwork.com.
Current Role at Etraveli Group
Ravish Nadkarni currently serves as a Back Office / Second Line Agent at Etraveli Group, a position he has held since 2022. His responsibilities include managing various back-office operations and providing support to customers. He is based in Mumbai, Maharashtra, India, and has contributed to the efficiency of the company's processes during his tenure.
Previous Experience at Cleartrip.com
Before joining Etraveli Group, Ravish worked at Cleartrip.com as a Retail Executive from 2007 to 2008. His role involved engaging with customers and assisting them in their travel needs. This experience provided him with foundational skills in customer service within the travel industry.
Experience at FlightNetwork.com
Ravish was employed at FlightNetwork.com from 2016 to 2020, where he held multiple roles, including Chat Customer Service Representative and positions focused on Quality Check & Audit. His work involved direct communication with customers and ensuring service quality. This four-year period allowed him to develop expertise in customer interaction and service standards.
Education and Qualifications
Ravish Nadkarni studied at Mumbai University, where he earned a Bachelor of Arts (B.A.) degree. His educational background has contributed to his professional development and understanding of customer service dynamics in the travel industry.
Skills and Expertise
Ravish possesses experience in processing claims for both Global Distribution Systems (GDS) and Low-Cost Carriers (LCC) online. He is skilled in handling Refund Authorizations (RA) on BSP link and can raise manual RAs when necessary. Additionally, he is proficient in managing expired ticket refunds by coordinating with airlines through emails and calls.