Samuel Kling
About Samuel Kling
Samuel Kling is a Genesys Solution Engineer at Etraveli Group, specializing in contact center systems for a user base of 3,000. He dedicates significant time to tech learning and is proficient in multiple programming languages and technologies.
Work at Etraveli Group
Samuel Kling has been employed at Etraveli Group since 2020 as a Genesys Solution Engineer. In this role, he operates in a hybrid work environment based in Uppsala, Sweden. Prior to this position, he worked as an IT Technician at the same company from 2013 to 2020, accumulating seven years of experience in the organization. His current responsibilities include administering contact center systems for a user base of approximately 3000 users.
Education and Expertise
Samuel Kling dedicates at least two hours daily to technology learning through various platforms. His focus areas include teaching, research, and architecting solutions. He possesses proficiency in a wide range of programming languages and technologies, such as Go, HTMX, Playwright, Python, JavaScript, React, SQL, Google Cloud Platform (GCP), and Amazon Web Services (AWS).
Background
Samuel Kling has a background in IT, having worked in various capacities within Etraveli Group. His experience spans over a decade in the technology sector, with a significant portion dedicated to contact center systems administration. His role as an IT Technician laid the groundwork for his current position as a Genesys Solution Engineer.
Achievements
In his current role, Samuel Kling demonstrates strengths in identifying and addressing departmental issues. He proactively proposes high-value solutions supported by solid business cases. He engages regularly with stakeholders and management to provide expertise in utilizing existing functionality and crafting tailored solutions.