Alina Ciric
About Alina Ciric
Alina Ciric is a VIP IT Support professional with a strong academic background in Philosophy and technical expertise in electronics and communications. She has worked in various IT support roles and currently serves at the European Patent Office in Munich, Germany.
Current Role at European Patent Office
Alina Ciric serves as VIP IT Support at the European Patent Office in Munich, Bavaria, Germany. She has held this position since 2021. In her role, she specializes in providing high-level technical support to VIP clients, ensuring seamless IT operations. Alina is responsible for the installation and maintenance of Polycom devices integrated with Teams, enhancing communication capabilities within the organization.
Previous IT Support Experience
Prior to her current role, Alina Ciric worked as an IT Support Specialist at ED&F Man in London, England, from 2017 to 2019. She also gained experience as IT Helpdesk Support at SYKES in Cluj-Napoca, Romania, from 2016 to 2017. These roles equipped her with skills in troubleshooting, technical support, and customer service in various IT environments.
Educational Background
Alina Ciric has an extensive educational background. She studied at Babeș-Bolyai University, where she earned a Bachelor's degree from 2009 to 2011, followed by a Master's degree in Philosophy from 2011 to 2013. She continued her studies at the same university and achieved a Doctor of Philosophy (PhD) from 2013 to 2019. Additionally, she studied at the Technical University of Cluj Napoca, where she completed a program in CISCO Electronics and Communications, and she obtained a CCNA certification in Enterprise Networking, Security, and Automation from Cisco Networking Academy.
Technical Skills and Specializations
Alina Ciric possesses specialized skills in the installation and maintenance of Polycom devices, particularly with Teams integration. She has experience in setting up and supporting streaming broadcasts and video live streaming services. Furthermore, she manages the documentation of technical support requests and resolutions through an internal ticketing system, ensuring efficient tracking and resolution of IT issues.