Mark Thunder Meng Beng
About Mark Thunder Meng Beng
Mark Thunder Meng Beng serves as the Head of Internal Services at the European Patent Office, where he has led significant organizational transformations and efficiency improvements since 2008.
Work at European Patent Office
Mark Thunder Meng Beng has been employed at the European Patent Office since 2008. He has held the position of Head of Internal Services since 2009. His role encompasses overseeing a wide array of services, including graphic and document design, logistics, and office supplies. His work contributes significantly to both the strategic and operational functions of the organization.
Leadership in Internal Services Transformation
In his capacity as Head of Internal Services, Mark successfully led a transformation initiative that consolidated seven individual units into two main sub-units. This restructuring resulted in a 30% reduction in staffing while broadening the service portfolio offered by the department. His leadership has been instrumental in streamlining operations within the European Patent Office.
Business Process Development and Automation
Mark has implemented business process development and automation strategies within Internal Services. These initiatives have enhanced operational efficiency and contributed to a reduction in unit costs. His focus on improving processes has positioned Internal Services as a more effective and responsive unit within the European Patent Office.
Recognition of Internal Services Unit
Mark played a key role in establishing Internal Services as a professionally recognized unit known for its service orientation and delivery. His efforts have contributed to the unit's reputation within the European Patent Office, ensuring that it meets the needs of its stakeholders effectively.