Paola Peraboni
About Paola Peraboni
Paola Peraboni is an International Customer Service Representative at the European Patent Office, where she has worked since 2020. She has a diverse background in customer service and operations management across various companies and countries.
Work at European Patent Office
Paola Peraboni has been serving as an International Customer Service Representative at the European Patent Office since 2020. In this role, she supports international customers with inquiries related to patent applications and the European patent system. She utilizes a CRM system and Lotus Notes to manage workflow and allocate inquiries effectively. Her position requires strong communication skills and the ability to work in a multicultural environment.
Previous Experience in Global Operations
Before her current role, Paola Peraboni held various positions in global operations and customer service. She worked at Albatross Global Solutions as a Global Operations Support Manager and APAC Editing Manager from 2012 to 2014 in Shanghai, China. She also served as an Operations Manager at Emerging Strategy from 2014 to 2016, again in Shanghai. Her experience includes roles in customer care and project assistance in companies such as Occhio GmbH and Groupe Yves Rocher.
Education and Expertise
Paola Peraboni has a strong academic background in languages and communication. She earned a Master's degree in Foreign Languages and Communication from Università Cattolica del Sacro Cuore, studying from 2001 to 2006. Additionally, she studied German studies and Linguistics at Technische Universität Dresden for 11 months in 2004. She is also a certified translator and interpreter, having completed her studies at S.S.I.T. Scuola Superiore per Interpreti e Traduttori from 2017 to 2018.
Multicultural Team Collaboration
Paola Peraboni works effectively in multicultural teams, leveraging her excellent communication skills in German, English, and French. Her diverse work experience across various countries, including China, Germany, and Italy, has equipped her with the ability to navigate different cultural contexts. This skill set enhances her capacity to provide customer support and collaborate with international colleagues.
Customer Service and Communication Skills
Paola Peraboni possesses a flexible attitude and a customer-oriented approach in her professional roles. Her extensive experience in customer service, particularly in her current position at the European Patent Office, highlights her ability to address customer inquiries effectively. She has developed strong communication skills that are essential for her work in supporting international clients.