Raymond Vanca
About Raymond Vanca
Raymond Vanca is an Operational Service Manager at the European Patent Office in Germany, where he has worked since 2015. He has a background in IT support and customer service, with previous roles at Odesk and the European Patent Office.
Current Role at European Patent Office
Raymond Vanca has served as the Operational Service Manager at the European Patent Office since 2015. In this role, he has been responsible for overseeing operational services and ensuring efficient processes within the organization. His tenure at the European Patent Office has spanned nine years, during which he has contributed to various initiatives aimed at enhancing service delivery in Germany.
Previous Experience at European Patent Office
Before his current role, Raymond Vanca held multiple positions at the European Patent Office. He worked as an IT Consultant on the Extended User Support Project from 2014 to 2015 and as a 2nd Level IT Support member for the Floorwalker Project in 2014. His experiences in these roles provided him with a solid foundation in IT support and operational processes within the organization.
Experience at Odesk
Raymond Vanca worked at Odesk as a Customer Support Specialist Level II from 2012 to 2014 in Redwood City, California. His responsibilities included providing customer support and resolving client issues. He also held a position as a Customer Support Specialist Level I for four months in 2012, which contributed to his skills in customer service and support.
Educational Background
Raymond Vanca studied at the National College 'Mihai Eminescu' in Satu Mare, Romania, focusing on Physics and Chemistry from 1998 to 2002. He also attended Academia De Studii Economice Din București, where he earned a Bachelor of Business Administration in Business Administration and Management from 2002 to 2006. His educational background has equipped him with a diverse skill set applicable in various professional contexts.
Current Role at Opentext
Since 2018, Raymond Vanca has been employed as the IT Service Desk Team Lead for EMEA at Opentext in Waterloo, Ontario, Canada. In this position, he leads a team responsible for providing IT support services across the EMEA region. His experience in this role complements his previous positions and enhances his expertise in IT service management.