Rob Van Velden
About Rob Van Velden
Rob Van Velden is an IT expert specializing in network tools and system administration, currently working at the European Patent Office since 2014. He has extensive experience in various roles across multiple organizations, including significant positions at ABN AMRO Bank and De Nederlandsche Bank.
Work at European Patent Office
Rob Van Velden has worked at the European Patent Office (EPO) in various roles since 2003. He initially served as a Consultant for seven months and then transitioned to a Support Specialist from 2004 to 2005. He worked as an Open Platform Application Engineer from 2005 to 2014, accumulating nine years of experience. Since 2014, he has been employed as an IT Expert specializing in network tools and system administration. His responsibilities include managing the Service Level Management Reporting interface and developing relationships with stakeholders.
Previous Employment History
Prior to his current role at the EPO, Rob Van Velden held several positions in the IT sector. He worked at ABN AMRO Bank N.V. as a Senior System Engineer in 1999 and again in 2001 for a total of eight months. He also served as a Consultant at Rabobank for seven months in 2002. His earlier experience includes roles at De Nederlandsche Bank, where he worked as a System Engineer and Systems Analyst from 1985 to 1997. Additionally, he worked at Infoprofs in various capacities, including Websphere Specialist and Tivoli Consultant.
Education and Expertise
Rob Van Velden has extensive expertise in IT, particularly in system engineering, network tools, and application support. His educational background is not specified, but his career spans several decades, indicating a strong foundation in technology and systems management. He has developed skills in service delivery, stakeholder communication, and service level management, which are critical in his current role at the European Patent Office.
Skills and Responsibilities
In his current position, Rob Van Velden manages the Service Level Management Reporting interface and assists in producing service reports for customer services. He handles complaints and collaborates with other units within Service Integration & Management. His role requires assessing changes in cooperation with Change Management and ensuring compliance with Service Level Agreement targets. His ability to develop relationships with internal and external stakeholders is a key aspect of his responsibilities.