Sarah Poulain
About Sarah Poulain
Sarah Poulain is an IT Service Manager specializing in End User Computing at the European Patent Office, a position she has held since 2019. She has a diverse background in IT management and client operations, with previous roles at Critical Path and Nokia.
Work at European Patent Office
Sarah Poulain has been employed at the European Patent Office since 2019, serving as the IT Service Manager for End User Computing. In this role, she oversees the management and delivery of IT services to end users, ensuring efficient operations and support. Her tenure at the office spans five years, during which she has contributed to enhancing IT service delivery and user experience within the organization.
Education and Expertise
Sarah Poulain has pursued her education at the Fitzwilliam Institute since 2001. She also studied at Université du Maine in Le Mans, France, from 1991 to 1992 for one year. Her educational background supports her expertise in IT service management, particularly in end user computing, which is essential for her current role.
Previous Employment at Critical Path
Before her current position, Sarah Poulain worked at Critical Path from 2000 to 2003. She began as a Client Operation Executive and was later promoted to Revenue Administrator. During her three years at Critical Path, she gained experience in client operations and revenue management, contributing to her professional development in IT services.
Experience at Nokia
Sarah Poulain worked at Nokia for seven months in 1999 as a Senior Order Administrator. This role provided her with valuable experience in order management and customer service within a leading technology company, further enhancing her skills in IT and operations.