Stefan Kirin
About Stefan Kirin
Stefan Kirin is a 1st Level Service Desk Agent at the European Patent Office, where he has worked since 2015. He has extensive experience in client support, having previously held positions at EOS, Experis/Manpower Group, and Bechtle AG.
Work at European Patent Office
Stefan Kirin has been employed at the European Patent Office since 2015, serving as a 1st Level Service Desk Agent. In this role, he provides first-line support to users, addressing inquiries and technical issues. His responsibilities include managing incidents and service requests, ensuring efficient resolution and user satisfaction. Kirin's tenure at the European Patent Office spans nine years, reflecting his commitment to the organization and his expertise in client support.
Experience at EOS
Kirin has worked at EOS as a First and Second Level Client Support Specialist since 2015. His role involves providing comprehensive support to clients, addressing both first and second-level inquiries. He has developed skills in managing identity access based on the 'Need to Know' principle and has been involved in setting up and relocating workstations. His experience at EOS has contributed to his proficiency in handling service requests and incidents effectively.
Previous Employment at Experis/Manpower Group
Before joining EOS, Stefan Kirin worked at Experis/Manpower Group from 2011 to 2014 as a 2nd Level Support Specialist for Intel Mobile Communications. During this three-year period, he provided technical support and resolved complex issues for clients in the München und Umgebung area. His experience in this role enhanced his technical skills and understanding of client needs.
Role at Bechtle AG
Stefan Kirin was employed at Bechtle AG for ten months in 2014 as a 2nd Level Support Specialist for MAN Truck & Bus. In this position, he was responsible for addressing technical issues and providing support to clients. His time at Bechtle AG contributed to his overall experience in the IT support field.
Education and Expertise
Stefan Kirin studied at Deutsche Telekom AG, where he achieved the qualification of Fachinformatiker für Systemintegration from 2007 to 2010. This three-year program provided him with foundational knowledge and skills in system integration, which he has applied throughout his career in IT support roles.