Zarina Mustafina
About Zarina Mustafina
Zarina Mustafina is a Service Desk Agent at the European Patent Office in Munich, Germany, where she manages international calls and provides support for facility management. She holds multiple degrees in management and translation and has experience in project management and sales across various countries.
Current Role at European Patent Office
Zarina Mustafina serves as a Service Desk Agent at the European Patent Office since 2022. In this role, she is responsible for routing international incoming calls to directors, ensuring effective communication within the organization. Additionally, she provides support for facility management, contributing to the smooth operation of the office. Her strong ability to prioritize workload and adhere to schedules is crucial in managing the demands of her position.
Education and Academic Background
Zarina Mustafina has a diverse educational background. She studied at Kazan State University, where she achieved a degree in English Translation from 2012 to 2016. She then pursued a Bachelor's degree in Trade Relations at Université Sorbonne Nouvelle - Paris 3 from 2014 to 2015. Following this, she completed a Master's degree in Enterprise Management at Université Jean Moulin (Lyon III) from 2016 to 2017 and a Master's degree in International Management at Université Paris-Est Créteil (UPEC) from 2017 to 2018. Additionally, she studied Teacher Education at Kazan (Volga region) Federal University from 2011 to 2015.
Professional Experience
Zarina Mustafina has accumulated a range of professional experiences across various roles. She worked as an Assistant Project Manager at Y Mobility for three months in 2021 and as an International Project Manager Assistant at aufeminin Groupe for nine months in 2018. Her experience also includes positions as a Digital Project Manager at Flatstack from 2016 to 2017 and as a Sales Assistant at HUGO BOSS and Hobbs London from 2017 to 2021. These roles have contributed to her skill set in project management and customer service.
Language Proficiency
Zarina Mustafina is fluent in four languages: English, French, Russian, and German. This proficiency enhances her effectiveness in her current role at the European Patent Office, particularly in handling international calls. Her multilingual capabilities facilitate communication with diverse stakeholders and contribute to her ability to manage technical translations.