Christina Stracke
About Christina Stracke
Christina is the Head of Digital Services, specializing in developing digital self-services for customer use and enhancing customer support throughout their journey.
Head of Digital Services
Christina holds the title of Head of Digital Services. In this role, she is responsible for overseeing the development and implementation of digital solutions aimed at enhancing customer experiences. Her primary objective is to build and maintain digital self-service options that enable customers to access services anytime, eliminating the need for direct interaction with service agents. This involves collaboration with various departments to ensure seamless integration of digital tools and services.
Collaboration with Cross-Functional Teams
Christina works closely with colleagues from the customer relations, ground operations, and IT departments. This collaborative approach ensures that the digital services developed are well-rounded and cater to all aspects of the customer journey. By working with these diverse teams, Christina is able to gather insights and feedback that help in refining and improving digital solutions that address the needs of different stakeholders.
Building Digital Self-Services
A key responsibility for Christina is the development of digital self-services. These services are designed for customer use 24/7, aiming to provide a high level of convenience and accessibility. By focusing on self-service tools, Christina strives to reduce the dependency on service agents, making it easier for customers to obtain the information and support they need at any time.
Customer Journey Support
Christina places a significant emphasis on protecting, guiding, and supporting customers throughout their entire journey. Her approach involves devising digital tools that assist customers before, during, and after their interactions. This comprehensive support system is designed to ensure that customers have a seamless and positive experience, regardless of when or where they need assistance.