Céline Thoraval
About Céline Thoraval
Céline Thoraval is a Customer Service Specialist at Evaneos, where she has worked since 2017. With a background in tourism services and extensive experience in customer support, she manages legal follow-ups and online reputation for the French market.
Work at Evaneos
Céline Thoraval has been employed at Evaneos as a Customer Service Specialist since 2017. In this role, she is responsible for handling legal follow-ups and dispute management specifically for the French market at a Level 2 capacity. Additionally, she provides B2B customer support, contributing to the overall customer experience. Céline also manages the online reputation of the customer service department by monitoring feedback and reviews on platforms such as Tripadvisor, Trustpilot, and Facebook.
Education and Expertise
Céline Thoraval studied at U.E.T CSTO, Ecole du tourisme de Nouvelles Frontières, where she completed a program in Gestion des services de tourisme et voyages from 1999 to 2000. This educational background has equipped her with the necessary skills and knowledge to excel in the tourism and customer service sectors.
Background
Before joining Evaneos, Céline Thoraval worked at Nouvelles Frontières for 13 years as an Assistant back-office from 2000 to 2013. She also held the position of Gestion des réservations circuits groupe at FJ TRAVELS - ART DU VOYAGE for 8 months in 2016 and worked as an Agent de réservation at Thomas Cook for 1 year from 2015 to 2016. Her extensive experience in the travel industry has contributed to her expertise in customer service.
Professional Experience
Céline Thoraval has accumulated significant experience in the travel and customer service sectors. Her previous roles include working as an Assistant back-office at Nouvelles Frontières, where she spent 13 years, and as an Agent de réservation at Thomas Cook for one year. She also worked at FJ TRAVELS - ART DU VOYAGE, focusing on group reservation management. This diverse experience has enhanced her capabilities in customer service and dispute resolution.