Michel Arno UX
About Michel Arno UX
Michel Arno is a Junior Training Manager at Evaneos, where he has worked since 2017. He has a diverse background in sales, marketing, and customer service, with previous roles at companies such as Transat France, West Trek Tours, and Bouygues Telecom.
Work at Evaneos
Michel Arno currently serves as a Junior Training Manager at Evaneos, a position he has held since 2017. In this role, he has contributed to the development and implementation of the Evaneos Academy program, focusing on deployment strategies across various markets. He has played a key role in organizing events such as Evaneos Travel Days and VIP operations, collaborating closely with the marketing team and Area Managers. Additionally, he has coordinated training sessions and forums, ensuring effective communication between agents and Area Managers. His responsibilities also include creating pedagogical and interactive content for training programs.
Previous Work Experience
Prior to his current role, Michel Arno gained diverse experience in various positions. He worked as a CRM Assistant at Transat France for three months in 2015, and as an Intern Sales Representative and Product & Marketing Assistant at West Trek Tours for three months in 2016. He also held a five-year position as a Sales Advisor at Bouygues Telecom from 2009 to 2014. Other roles included Customer Service Consultant at BNP Paribas, Banking Sales Representative at Crédit Agricole and CAISSE D'EPARGNE, and Product Manager at Intermarché.
Education and Expertise
Michel Arno has a solid educational background in travel management and customer relations. He studied at ESCAET, where he earned an MBA in International Travel Management from 2016 to 2018, and a Bachelor in Travel from 2014 to 2015. He also completed a BTS in Négociation Relation Client at Lycée du parc impérial from 2006 to 2008. Additionally, he obtained an English certification from the Canadian College of English Language in 2015. His studies have equipped him with the skills necessary for his roles in training and customer service.
Skills and Contributions
Michel Arno has demonstrated skills in training management, event organization, and content creation. At Evaneos, he has identified opportunities for improving tools and services in collaboration with marketing and IT departments. His contributions include developing training programs and interactive content, enhancing the learning experience for agents. He has also coordinated training sessions and facilitated communication between various stakeholders, showcasing his ability to manage complex interactions effectively.