Lisa A. Colvin
About Lisa A. Colvin
Lisa A. Colvin is the Consumer Loan Servicing Manager, AVP at Evans Bank with over 20 years of experience in the Consumer and Commercial servicing industry.
Current Role at Evans Bank
Lisa A. Colvin serves as the Consumer Loan Servicing Manager and Assistant Vice President (AVP) at Evans Bank in Hamburg, NY. She has held this position since 2017, overseeing consumer loan servicing operations and ensuring high standards of customer service. Her role includes managing day-to-day operations, implementing strategic initiatives, and maintaining compliance with various regulations.
Experience at Nationstar Mortgage
Prior to her current role, Lisa worked at Nationstar Mortgage as a Dedicated Loan Manager for 8 months from 2016 to 2017 in Elma, NY. In this capacity, she was responsible for managing dedicated loan portfolios and ensuring efficient loan servicing. Her duties included overseeing loan processing, customer service, and adherence to compliance standards.
Role at Seneca Mortgage Servicing LLC
Lisa held the position of Assistant Vice President (AVP) and Call Center Manager at Seneca Mortgage Servicing LLC from 2010 to 2016. Based in Elma, NY, she managed call center operations for six years, focusing on customer support and operational efficiency. She was instrumental in developing training programs and enhancing staff productivity.
Past Roles at M&T Bank
Lisa's tenure at M&T Bank included roles as Operations Manager II - Bank Officer from 2007 to 2010 and Operational Risk/Compliance Analyst III from 2006 to 2007, both in Buffalo, NY. In these positions, she managed operational risks, compliance protocols, and day-to-day banking operations. She focused on maintaining regulatory compliance and enhancing operational efficiency.
Early Career at Fleet Bank and Bank of America
Lisa started her career at Fleet Bank, where she served as a Supervisor from 1996 to 2004 in West Seneca, NY. She then moved to Bank of America as a Manager/Compliance Analyst from 2004 to 2006. In these early roles, Lisa gained extensive experience in bank operations, risk management, and compliance analysis.
Education and Communication Arts Studies
Lisa studied Communication Arts at Erie Community College from 1994 to 1996. This academic background provided her with foundational skills in communication, which have been pivotal in her professional roles. Her education has supported her focus on delivering exceptional customer service and effective team leadership.