Patrick Toy
About Patrick Toy
Patrick Toy is the Retail Operations Manager-Assistant Vice President at Evans Bank, with extensive experience in banking and customer service management.
Title
Patrick Toy is the Retail Operations Manager-Assistant Vice President at Evans Bank. He has held this position since 2020, based in Williamsville, New York.
Career at Evans Bank
Patrick Toy began his tenure at Evans Bank in 2019 as Customer Experience Supervisor in Derby, New York. He served in this role for 10 months before transitioning to his current position as Retail Operations Manager-Assistant Vice President in 2020.
Previous Experience at Key Corporate & Commercial Bank
Before joining Evans Bank, Patrick worked at Key Corporate & Commercial Bank. He served as an Analyst for 3 months in 2018 and then as an AnswerBank Analyst from 2016 to 2018 in Amherst, New York.
Career at First Niagara Bank
Patrick Toy held multiple roles at First Niagara Bank. He worked as a Retail Operations Help Desk Analyst-Banking Officer from 2010 to 2014 and later as Staff Development Specialist-Banking Officer from 2014 to 2016. Both roles were based in Amherst, New York.
Education
Patrick Toy studied Anthropology at the State University of New York College at Buffalo. He earned his Bachelor’s Degree after four years of study, from 1999 to 2003.
Process Improvement Initiatives
Patrick Toy focuses on process improvements to enhance retail branch and customer experience. His responsibilities include managing enterprise-wide projects, such as new regulatory implementations and software system upgrades.
Leadership Development
Patrick Toy is involved in developing junior leadership staff to ensure a robust succession plan within Evans Bank. His work supports the growth and preparedness of future leaders within the organization.