Jeremy Fox
About Jeremy Fox
Jeremy Fox is a Customer Success Manager at EverQuote, where he has worked since 2021. He has a background in psychology from Muhlenberg College and has held various roles in customer success and project management, including a position at Apple.
Work at EverQuote
Jeremy Fox has been serving as a Customer Success Manager at EverQuote since 2021. In this role, he focuses on enhancing customer satisfaction and success through effective engagement strategies. His responsibilities include facilitating workshops and training sessions aimed at improving client experiences. He has contributed to the company's objectives by developing innovative strategies that have positively impacted client retention rates.
Previous Experience at Alliance Counseling Center
Prior to his current role, Jeremy Fox interned at Alliance Counseling Center, LLC from 2012 to 2013 in Hellertown, PA. During this one-year internship, he gained valuable experience in a counseling environment, which contributed to his understanding of customer needs and service delivery.
Experience at Apple
From 2014 to 2021, Jeremy Fox worked at Apple as an IS&T Retail Engineering Project Manager in Salem, NH. In this position, he was involved in managing projects related to information systems and technology within the retail sector. His tenure at Apple equipped him with strong problem-solving skills, particularly in addressing complex customer challenges.
Education and Expertise
Jeremy Fox earned his Bachelor's degree in Psychology from Muhlenberg College, where he studied from 2009 to 2013. His educational background in psychology supports his expertise in customer success, enabling him to understand and address customer needs effectively. He is recognized for his ability to facilitate workshops and training sessions that enhance customer engagement.
Industry Involvement
Jeremy Fox actively participates in industry forums and discussions to stay informed about the latest trends in customer success. His engagement in these forums reflects his commitment to professional development and his dedication to improving customer service practices within the industry.