Karina Rodriguez
About Karina Rodriguez
Karina Rodriguez is a Senior Customer Success Manager at EverQuote, where she has worked since 2022. She has a diverse background in customer service and business support, with previous roles at companies such as Wayfair, Datadog, and Eastern Bank.
Work at EverQuote
Karina Rodriguez has been employed at EverQuote since 2021, initially taking on the role of Customer Success Specialist. In 2022, she advanced to the position of Senior Customer Success Manager, where she has continued to work for the past two years. In her current role, she focuses on enhancing customer satisfaction and ensuring successful outcomes for clients.
Previous Experience
Prior to her tenure at EverQuote, Karina Rodriguez held several positions in customer service and support. She worked at Wayfair in various roles, including Delivery Specialist, Sales and Service Consultant, and Business Support Specialist from 2015 to 2017. Additionally, she served as a Customer Success Associate at Datadog in 2019 and as a Customer Support Specialist at ezCater. Her experience also includes working as a Business Development Representative at Iron Mountain and as a Regional Service Associate at Eastern Bank.
Education and Expertise
Karina Rodriguez earned a Bachelor of Business Administration (B.B.A.) degree from Merrimack College, where she studied Management and Marketing from 2011 to 2015. Her educational background provides her with a solid foundation in business principles, which she applies in her customer success roles.
Background
Karina Rodriguez has a diverse professional background in customer service and business support. She began her career in the banking sector as a Bank Teller at Eastern Bank in 2013. Over the years, she has developed skills in customer relations, support, and business development across various industries, including e-commerce and technology.