Katelynn De Frain
About Katelynn De Frain
Katelynn De Frain is a Senior Customer Success Manager at EverQuote in Cambridge, Massachusetts, where she has worked since 2022. She has a background in customer success and business development, with previous roles at Buildium and Toast, Inc., and holds a Bachelor's degree in Business/Managerial Economics from the University of Massachusetts, Amherst.
Work at EverQuote
Katelynn De Frain has been employed at EverQuote since 2022, currently holding the position of Senior Customer Success Manager. In this role, she is responsible for managing customer relationships and ensuring client satisfaction. Her tenure at EverQuote includes a previous position as Customer Success Manager from 2020 to 2022, where she focused on enhancing customer experiences and driving engagement.
Previous Experience in Customer Success
Before joining EverQuote, Katelynn De Frain worked at Buildium in various roles. She served as a Customer Success Manager for seven months in 2018, where she managed client accounts and supported customer needs. Additionally, she held the position of Senior Outbound Business Development for three months in 2018 and worked as a Customer Success Manager for Key Accounts for six months in 2019. Her experience at Buildium contributed to her expertise in customer success strategies.
Sales Experience at Toast, Inc.
Katelynn De Frain worked at Toast, Inc. as an Inside Sales Representative from 2019 to 2020. In this role, she was involved in sales processes and customer interactions, contributing to the company's growth in the Greater Boston Area. This experience enhanced her skills in sales and customer engagement.
Educational Background
Katelynn De Frain earned her Bachelor's degree in Business/Managerial Economics from the University of Massachusetts, Amherst, where she studied from 2008 to 2012. This educational foundation provided her with essential knowledge in business principles and economic strategies, which she applies in her professional roles.
Early Career at Wayfair
Katelynn De Frain began her career as a Merchandising Analyst at Wayfair from 2016 to 2017. During her nine-month tenure, she contributed to merchandising strategies and data analysis, gaining valuable insights into retail operations and consumer behavior.