Kimberly Hooker
About Kimberly Hooker
Kimberly Hooker is a Customer Success Manager at EverQuote, where she has worked since 2023. She has a background in customer success roles and a focus on client relationships and technology training.
Work at EverQuote
Kimberly Hooker has been serving as a Customer Success Manager at EverQuote since 2023. In this role, she plays a crucial part in rolling out new technology and training programs for associates. She facilitates training for new end users as EverQuote expands its operations within organizations. Additionally, she collaborates closely with the Product and Engineering teams to prioritize strategic product enhancements based on customer feedback.
Previous Experience in Customer Success
Prior to her current position, Kimberly worked at Vanta as a Customer Success Coordinator for three months in 2022. She also held the role of Customer Success Manager at b8ta from 2020 to 2022, where she focused on building productive client relationships and addressing customer needs. Her experience at b8ta also includes a five-year tenure as a Merchandise Manager from 2017 to 2022.
Education and Expertise
Kimberly Hooker studied at the University of Houston, where she pursued coursework in Fashion Marketing and Merchandising. This educational background supports her expertise in customer success and relationship management, particularly in technology-driven environments.
Role in Customer Advocacy
In her role at EverQuote, Kimberly acts as the voice of the customer by providing internal feedback aimed at improving the company's service offerings. She focuses on identifying customer needs and resolving issues efficiently, which contributes to building strong client relationships.