Melinda B.
About Melinda B.
Melinda B. is a Senior Customer Success Associate at EverQuote, where she has worked since 2021. She holds an MBA in Marketing from Southern New Hampshire University and has extensive experience in customer success and hospitality.
Work at EverQuote
Melinda B. currently serves as a Senior Customer Success Associate at EverQuote, a position she has held since 2021. In this role, she focuses on customer onboarding and success, contributing to the company's mission of connecting consumers with insurance providers. Prior to her current position, she worked as a Customer Success Associate at EverQuote from 2020 to 2021. Her tenure at the company spans over three years, during which she has developed expertise in customer engagement and support.
Education and Expertise
Melinda B. holds a Master of Business Administration (MBA) with a concentration in Marketing from Southern New Hampshire University, which she completed from 2020 to 2022. She also earned a Bachelor's degree in Marketing and Business Administration from Northern Kentucky University, studying there from 2012 to 2016. Additionally, she completed an online course in Marketing through Udemy in 2020. Her educational background provides her with a strong foundation in marketing principles and customer relationship management.
Background
Before her current role at EverQuote, Melinda B. gained diverse experience in customer service and management. She worked at Hilton in various capacities, including Front Desk Agent and Assistant Front Office Manager, from 2015 to 2019. She also served as a Manager at Starbucks from 2008 to 2015, where she honed her leadership skills. Her earlier experience includes a Marketing Internship at Chartwells Higher Education Dining Services from 2013 to 2014 and a Customer Success Associate position at PlacePass from 2019 to 2020.
Career Progression
Melinda B.'s career reflects a steady progression in customer service and success roles. She began her professional journey at Starbucks, where she worked for seven years, then transitioned to Hilton, where she held multiple positions over four years. After her time at PlacePass, she joined EverQuote, first as a Customer Success Associate and later advancing to Senior Customer Success Associate. Her career demonstrates a commitment to enhancing customer experiences across various industries.