Raena Newton
About Raena Newton
Raena Newton is a Customer Success Manager 2 at EverQuote, where she has worked since 2022. She has a background in customer support and service roles, including positions at American International College, Macy's, and Granite Telecommunications.
Current Role at EverQuote
Raena Newton currently holds the position of Customer Success Manager 2 at EverQuote. She has been in this role since 2022. In her capacity, she focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from EverQuote's services.
Previous Experience at EverQuote
Raena Newton has extensive experience at EverQuote, having worked in various customer support roles. She served as a Senior Customer Support Specialist from 2020 to 2021 and as a Customer Support Specialist from 2019 to 2020. Additionally, she was a Customer Success Manager from 2021 to 2022, contributing to the company's customer engagement strategies.
Education and Expertise
Raena Newton earned a Bachelor of Science degree in Biology from American International College, completing her studies from 2009 to 2013. This educational background provides her with a strong foundation in scientific principles, which may contribute to her analytical skills in customer success management.
Early Career and Work Experience
Raena Newton began her career as a Biology Lab Assistant at American International College, where she worked for eight months in 2012-2013. She also held various positions in retail and customer service, including roles at Macy's and MiniLuxe, which helped her develop strong interpersonal and customer service skills.
Experience at Granite Telecommunications
From 2016 to 2019, Raena Newton worked as a Senior Customer Care Analyst at Granite Telecommunications. In this role, she was responsible for addressing customer inquiries and providing support, further enhancing her expertise in customer relations and service management.