Rahoul Gupta
About Rahoul Gupta
Rahoul Gupta is the Director of Quality and BPO Operations at EverQuote, where he has worked since 2022. He has extensive experience in service delivery and operations management, having held various roles at Wipro Digital Operations and Platforms over a span of 15 years.
Work at EverQuote
Rahoul Gupta currently serves as the Director of Quality and BPO Operations at EverQuote, a position he has held since 2022. In this role, he manages service delivery for various insurance verticals, including Life, Auto, and Property & Casualty. His responsibilities focus on sales promotion, quality assurance, and compliance within the organization. Prior to this role, he worked as a Senior Manager at EverQuote from 2020 to 2022, where he contributed to the company's operational strategies.
Previous Experience at Wipro Digital Operations and Platforms
Rahoul Gupta has extensive experience at Wipro Digital Operations and Platforms, where he held multiple positions over a span of 15 years. He began as a Sr. Associate from 2005 to 2007, then progressed to Team Leader from 2007 to 2010. He continued to advance his career as a Group Leader/Assistant Manager from 2010 to 2012, followed by a role as Sr. Group Leader/Deputy Manager from 2012 to 2016. His tenure included managing a team of over 700 employees in Web Content Moderation and overseeing service delivery and operations management.
Education and Expertise
Rahoul Gupta earned a Bachelor of Commerce (BCom) degree from Delhi University. His educational background provides a strong foundation for his roles in operations management and quality assurance. His expertise encompasses vendor management, service delivery, and the development of innovative solutions, such as launching a mobile app on a feature phone as part of a greenfield project.
Achievements in Telecom and Operations Management
Rahoul Gupta successfully launched a new telecom setup in the USA, showcasing his ability to manage complex projects in diverse environments. He oversees vendor management for sales advisors operating at outsourced sites in the Philippines and the USA, ensuring effective collaboration and operational efficiency. His leadership in developing the first-ever mobile app on a feature phone highlights his commitment to innovation in the telecommunications sector.