Sonny Landrum
About Sonny Landrum
Sonny Landrum is the Manager of Client Success at EverQuote, where he has worked since 2021. He has a diverse background in customer support and technical roles, having previously held positions at companies such as CityBase, Uber, and Assurant Health.
Current Role at EverQuote
Sonny Landrum serves as the Manager of Client Success at EverQuote, a position he has held since 2021. In this role, he utilizes data analytics to support strategic spending decisions and enhance client satisfaction. He also acts as a Database Administrator for the company-wide CRM, ensuring efficient data management and accessibility. Additionally, he develops and oversees the Compliance, QA, and Case Management Departments, contributing to the overall operational effectiveness of the organization.
Previous Experience in Client Support
Prior to his current role, Sonny Landrum accumulated extensive experience in client support and technical roles. He worked at CityBase, Inc as Technical Support from 2018 to 2021, and at Uber as Expert II and Expert I between 2017 and 2018. His earlier roles include Customer Solutions Specialist at Assurant Health and Supervisor Customer Care at The Mark Travel Corporation. This diverse background has equipped him with skills in customer service and technical support.
Educational Background and Certifications
Sonny Landrum studied Computer Software Engineering at Western Governors University, where he focused on Data Management and Data Analytics from 2016 to 2020. He also earned a Full Stack Web Development Certification from Free Code Camp between 2016 and 2017. This educational foundation supports his current responsibilities at EverQuote, particularly in data analytics and software management.
Skills in Data Analytics and Management
At EverQuote, Sonny Landrum leverages his expertise in data analytics to predict and adjust strategic spending. His role involves coordinating with front-line sales operations to manage the annual renewal process for health and Medicare policies. His skills in data management are further demonstrated through his responsibilities as a Database Administrator for the company's CRM, where he ensures the integrity and accessibility of client data.
Career Progression and Roles
Sonny Landrum has a progressive career spanning various roles in customer service and technical support. He began as a Customer Solutions Representative at Time Warner Cable and later transitioned to roles at Aon and Uber. His diverse experiences across different industries have contributed to his comprehensive understanding of client success and operational management.